Knowledge base | Spotflux Knowledgebase

I Cancelled My Subscription But I'm Still Getting Charged

Please note that if you are a paypal customer and you wish to discontinue your subscription you need to log in to your paypal account and manually cancel the automated payments.  Instructions from paypal are available here: 

https://www.paypal.com/us/selfhelp/article/How-do-I-cancel-an-automatic-payment-I-have-with-a-merchant-FAQ2058

 

Spotflux uses Stripe to process credit card payments. If you have paid via direct credit card payment and you continue to get charged after cancelling please contact our support using the email address associated with your spotflux premium account and we will be happy to assist you in the matter.